Hubbs Posted June 10, 2011 Share Posted June 10, 2011 Does anyone else want to body-slam the marketing geniuses who run these ads for huge, nationwide companies who have millions of customers? Has anyone ever been a customer of one of these companies and actually agreed? It seems like these ads are getting more common, and each and every one of them instantly triggers my bull**** detector. Discuss. Link to comment Share on other sites More sharing options...
SC_RedskinsFan Posted June 10, 2011 Share Posted June 10, 2011 When you run a small business, people are not numbers. That is why customers call back, becuase we remember them. I am an electrician by the way. As a side note, all the people in my bank know my name when i walk in. Link to comment Share on other sites More sharing options...
Hubbs Posted June 11, 2011 Author Share Posted June 11, 2011 When you run a small business, people are not numbers. That is why customers call back, becuase we remember them. I am an electrician by the way.As a side note, all the people in my bank know my name when i walk in. Right. That's why I said nationwide companies. I probably should have been more specific. I bet on the absolute lowest level - like, say, your personal insurance agent - there's a pretty good chance they know your name. But if you ever need to call customer service.... Link to comment Share on other sites More sharing options...
Switchgear Posted June 11, 2011 Share Posted June 11, 2011 Does anyone else want to body-slam the marketing geniuses who run these ads for huge, nationwide companies who have millions of companies? Those companies with millions of companies really are annoying. I'm with you though, those ads suck. Must be cut-rate ad producers. Link to comment Share on other sites More sharing options...
Larry Posted June 11, 2011 Share Posted June 11, 2011 With Megacorp, I'm not just a number, I'm a name, a phone number, the numbers of every credit card I've ever used, my mailing address, my email address, the date, time, and items of every thing I've ever purchased from them, every piece of information they can deduce, based on what I've purchased, what times I come in, whether I used any coupons or not, whether I've ever purchased any children's items, and if so, what age children they were for, . . . And they use all of it, for telemarketing me, for anybody who will pay them. Link to comment Share on other sites More sharing options...
Hubbs Posted June 11, 2011 Author Share Posted June 11, 2011 Those companies with millions of companies really are annoying. Damnit. Edited. Link to comment Share on other sites More sharing options...
Larry Posted June 11, 2011 Share Posted June 11, 2011 Although, I will observe: At Christmas, I took Mom to Disney. Spend a week at Contemporary with Mom and I, and with my brother and his son from Portland. We wound up eating a lot at Chef Mickey's one of the restaurants in the hotel. (Because for a lot of the trip, it was too cold for Mom to leave the hotel.) Had such a great time that I took her back for her birthday, first week of March. And when we ate at Chef Mickey's, two of the employees remembered us. Three months later. And I'm pretty confident that it wasn't a case of some computer prompting them, either, since I recognized both of them as people who waited on us. (And who weren't waiting on us, this time.) Link to comment Share on other sites More sharing options...
Bang Posted June 11, 2011 Share Posted June 11, 2011 The only large company I like is Verizon. I've never had a single complaint. Exemplary customer service. ~Bang Link to comment Share on other sites More sharing options...
twa Posted June 11, 2011 Share Posted June 11, 2011 With Megacorp, I'm not just a number, I'm a name, a phone number, the numbers of every credit card I've ever used, my mailing address, my email address, the date, time, and items of every thing I've ever purchased from them, every piece of information they can deduce, based on what I've purchased, what times I come in, whether I used any coupons or not, whether I've ever purchased any children's items, and if so, what age children they were for, . . .And they use all of it, for telemarketing me, for anybody who will pay them. Ain't that the truth....if they really knew me they would realize the futility Anyone else losing patience with marketing? Link to comment Share on other sites More sharing options...
Kosher Ham Posted June 11, 2011 Share Posted June 11, 2011 With what company is this ? Link to comment Share on other sites More sharing options...
Bang Posted June 11, 2011 Share Posted June 11, 2011 Th thing I can't stand are the electronic personalities that answer the phones and try to process requests. Is it just me that gets annoyed when it tries to sound too human? I know it's a machine, I don't need to hear it say "alright.. before it gives me information." Next thing it'll be saying "Like, y'know?" ~Bang Link to comment Share on other sites More sharing options...
Kosher Ham Posted June 11, 2011 Share Posted June 11, 2011 Bang, I don't like calling any business and getting a computer of any kind. Call me old all you want. I hate that. I call because obviously your online people can't do the job. Put me through to a live person. Link to comment Share on other sites More sharing options...
jb4348 Posted June 11, 2011 Share Posted June 11, 2011 I work for a big company and at least when are customers call in all their information pops up on the screen. As long as the phone number they call in with matches up with the account then it has all contact information. Link to comment Share on other sites More sharing options...
Corcaigh Posted June 11, 2011 Share Posted June 11, 2011 It's all down to how they back it up. Some use technology very well to keep decent records on your interactions and provide a service which is good. Others spend their money on TV ads instead of service. Link to comment Share on other sites More sharing options...
DCsportsfan53 Posted June 11, 2011 Share Posted June 11, 2011 The only large company I like is Verizon.I've never had a single complaint. Exemplary customer service. ~Bang It took me nearly six months, numerous un-returned phone from "escalation specialists" and many, many hours on hold and talking to representatives to get those ****ers to stop randomly charging me for **** I didn't order for my Fios. It was a disaster and every month it was something new. Somehow they finally got it sorted out but the customer service was far from exemplary. I think when you're dealing with these large companies like that you roll the dice every time you need something because you never know what or who you will get on the other end of the line. Often it's some douchebag who doesn't listen to a single thing you say and just lies to you that "there's nothing that can be done" just to get you off the phone. Link to comment Share on other sites More sharing options...
frostyj Posted June 11, 2011 Share Posted June 11, 2011 When I first joined the Army back in 94, I was told I wasn't just a number. Well all was good until I got to Basic and they started calling us by our last four SSN's!! Link to comment Share on other sites More sharing options...
chipwhich Posted June 11, 2011 Share Posted June 11, 2011 It took me nearly six months, numerous un-returned phone from "escalation specialists" and many, many hours on hold and talking to representatives to get those ****ers to stop randomly charging me for **** I didn't order for my Fios. It was a disaster and every month it was something new. Somehow they finally got it sorted out but the customer service was far from exemplary. I think when you're dealing with these large companies like that you roll the dice every time you need something because you never know what or who you will get on the other end of the line. Often it's some douchebag who doesn't listen to a single thing you say and just lies to you that "there's nothing that can be done" just to get you off the phone. I don't have Fios, but my parents do. Verizon consistently drops these charges from "second party" companies that my parent didn't order. It was a pain for them to sort out. They finally did, but if you don't watch your bill, they will screw you. My friends had the same problem with Fios. I never had a problem with Verizon until my local phone line was cut. What a CF that was. First off, if you lose your local phone to a cut line, they aren't available to come out and "fix" it for weeks. I am in a rural area, when they finally fixed it, guess what, it got cut again. So verizon was supposed to come out and bury my line where it went up a farmers phone pole a block away. The farmer kept cutting it. I was assured they would send out a crew to bury my line. It's been cut three times in 6 years. Usually my phone is out for 3 weeks. Not to mention my Verizon wireless issues. Verizon customer support sucks. For home phone issues, most people never have to call them. Hope you never have to because the local phone people are idiots. They even lied to me to get me off a call on a Friday just so they wouldn't have to deal with me. Link to comment Share on other sites More sharing options...
SWFLSkins Posted June 11, 2011 Share Posted June 11, 2011 with McDonald's I'm not just a number, I'm a number one. (Big Mac value meal) Link to comment Share on other sites More sharing options...
mjah Posted June 11, 2011 Share Posted June 11, 2011 with McDonald's I'm not just a number, I'm a number one. (Big Mac value meal) With McDonald's, I'm stuck in my bathroom for 30 minutes with number two. Link to comment Share on other sites More sharing options...
Destino Posted June 11, 2011 Share Posted June 11, 2011 I like companies that entertain me with their ads or level with me. Hate the "you're special if you give us your money" ads. Every business sells happiness or peace if mind, I get that. Selling that directly however makes me think their actual offerings aren't up to par. Link to comment Share on other sites More sharing options...
twa Posted June 11, 2011 Share Posted June 11, 2011 With McDonald's, I'm stuck in my bathroom for 30 minutes with number two. Ya need more fiber....try eating the Happy Meal box. Link to comment Share on other sites More sharing options...
Chump Bailey Posted June 11, 2011 Share Posted June 11, 2011 Although, I will observe: At Christmas, I took Mom to Disney. Spend a week at Contemporary with Mom and I, and with my brother and his son from Portland. We wound up eating a lot at Chef Mickey's one of the restaurants in the hotel. (Because for a lot of the trip, it was too cold for Mom to leave the hotel.) Had such a great time that I took her back for her birthday, first week of March. And when we ate at Chef Mickey's, two of the employees remembered us. Three months later. And I'm pretty confident that it wasn't a case of some computer prompting them, either, since I recognized both of them as people who waited on us. (And who weren't waiting on us, this time.) That's nice. They're lots of good people in the service industry. Unfortunately, it's viewed upon as 'work anyone can do', which I don't necessarily agree with and the wages are terrible. It's a shame. Link to comment Share on other sites More sharing options...
The Sisko Posted June 11, 2011 Share Posted June 11, 2011 with McDonald's I'm not just a number, I'm a number one. (Big Mac value meal) ...unless you want something, anything, without that yellow crap they call cheese in which case the millions in revenue and operations management savvy mean nothing because the automaton they pay minimum wage to will mindlessly slap a piece of cheese on it as it's assembled. With Megacorp, I'm not just a number, I'm a name, a phone number, the numbers of every credit card I've ever used, my mailing address, my email address, the date, time, and items of every thing I've ever purchased from them, every piece of information they can deduce, based on what I've purchased, what times I come in, whether I used any coupons or not, whether I've ever purchased any children's items, and if so, what age children they were for, . . .And they use all of it, for telemarketing me, for anybody who will pay them. So very true. I do my best to eff with them though. I give bogus age/sex/zip code etc. And I always get many multiples of their customer affinity cards and use them randomly. I must have 18 or 20 CVS cards for example. It probably doesn't do any good as I imagine they're probably able to work around my machinations using statistical analysis, but it makes me feel good anyway. Link to comment Share on other sites More sharing options...
Prosperity Posted June 11, 2011 Share Posted June 11, 2011 Although, I will observe: At Christmas, I took Mom to Disney. Spend a week at Contemporary with Mom and I, and with my brother and his son from Portland. We wound up eating a lot at Chef Mickey's one of the restaurants in the hotel. (Because for a lot of the trip, it was too cold for Mom to leave the hotel.) Had such a great time that I took her back for her birthday, first week of March. And when we ate at Chef Mickey's, two of the employees remembered us. Three months later. And I'm pretty confident that it wasn't a case of some computer prompting them, either, since I recognized both of them as people who waited on us. (And who weren't waiting on us, this time.) Disney is unique, their employees are True Believers Link to comment Share on other sites More sharing options...
China Posted June 11, 2011 Share Posted June 11, 2011 For Predicto: 3uG1lMG2MaU Link to comment Share on other sites More sharing options...
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