TD: Hertz Charges Tesla Model 3 Renter $277 Fee for Gas, Won’t Back Down

[China]

Hertz Charges Tesla Model 3 Renter $277 Fee for Gas, Won’t Back Down

 

You might understand the shock that Hertz customer Joshua Lee felt when he saw the receipt for his rented Tesla Model 3. After returning the vehicle back to Hertz following a weekend vacation in Los Angeles, Lee noticed he was hit with additional charge of $277.39 on top of his initial reservation price. Why was he charged so much additional money? According to Hertz, that was the cost of refueling the electric Model 3. Unfortunately for Lee, the further he pried the company for information, the more Hertz doubled down, and the more confused he became.

 

When Lee made his reservation—the receipts for which were seen and confirmed by The Drive—he paid for the "Skip the Pump and Save Time" option, which allows customers to bring their rental cars back without refilling the gas tank. So even if he was driving a car that took gasoline, he shouldn't have been charged an additional refueling fee. OK—mistakes happen, and perhaps the person working at the counter accidentally checked the wrong box. However, when Lee submitted a billing question, Hertz doubled down on the refuel charge, despite the Tesla Model 3 not having a fuel tank to refill, and Lee having already paid for the "Skip the Pump" option.

 

You might ask, maybe Hertz was charging Lee for having to top the Model 3's battery upon its return? According to the final receipt, the customer gave the Model 3 back to Hertz with the battery 96% full, the exact same state of charge it was picked up with. And, even if Lee hadn't done that, the maximum fee should've been $35, per Hertz's EV recharging policy: "You can return your EV at any charge level and we’ll recharge it for $35—or just $25 for Gold Plus Rewards Members. Or, return it at the same level as pick-up and pay $0."

 

In other words, even if Hertz determined it necessary to hit Lee with a recharging fee, it shouldn't have been anywhere near $277. Making matters worse, here's how a Hertz customer service administrator responded when Lee submitted a question over email to dispute the extra charge:

 

Quote

"I am unable to provide an adjustment or refund since the service was provided and contract is closed. Your signed rental agreement will also be our basis that you are fully aware of the fuel option that was added on the contract. I hope I was able to clarify this with you. Thank you for allowing me to review and assist you with your concern."

 

Let's recap: Not only did Hertz acknowledge that Lee was charged for refueling an electric car, which isn't possible, but it's defended that claim on the basis that the agreed-upon "service was provided." How? Where did the fuel go? And you've got to ask, even though this shouldn't even matter: if we were talking about a gas-powered car, what make and model is knocking back $277 for a full tank? That's more than 46 gallons at LA's peak prices, less whatever markup Hertz would charge of course.

 

Click on the link for the full article

[CousinsCowgirl84]

Just file a chargeback and move on with your life!

[Fergasun]

Commenter in the article:

Quote

Josh, i had a similar experience with Hertz, i disputed the charge with my credit card and it was reversed, two months later i started recieving letters from a collection agency for the charge. I too returned the car above the level i rented the model Y. Needless to say i no longer rent from hertz, prior to that i was with them for over 15 years.

 

[Califan007 The Constipated]

 

 

This Hertz?...No way. I don't believe it.

Hertz will pay $168 million to customers it falsely accused of stealing its cars

https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

 

For years, the rental car company Hertz falsely accused hundreds of innocent customers of stealing its vehicles — accusations that, for some customers, resulted in arrests, felony charges and jail time.

 

Now, the company will pay $168 million to settle those claims, Hertz announced Monday.

 

In total, the settlement will cover 364 people falsely accused of car theft. In a statement, the company said the number represents "more than 95%" of such claims.

 

[...]One Hertz customer was driving her rental car in Chicago when she got a flat tire, and she called Hertz to have the car towed, court records state. Months later, she was pulled over for wearing a seatbelt incorrectly when police informed her she had a warrant for her arrest; she was jailed for more than 30 days, she said in a lawsuit.

 

Another customer in Florida extended her Hertz rental four times — but the car was reported stolen before the end of the extension period in spite of text message communications with a Hertz employee confirming her plans to return it, court records show. She was jailed for 37 days, separated from her two children and missing her nursing school graduation, the suit said.

 

And a Mississippi man spent more than 6 months in jail after Hertz reported his rental car stolen; he had returned it and paid in full, but the company had failed to inform prosecutors, he said in his suit. He missed a hearing date and was incarcerated for months, the suit states.

 

 

[redskinss]

This is the type of crap corporations pull on the regular and they pocket millions from the people who do nothing about it but complain and the ones who are able to get a lawyer or get the story to go viral they rectify the situation, apologize for any inconvenience and go back to bilking everybody else.

 

I really despise modern corporate America, it seems they all use the "great benefit insurance" business model.

[ixcuincle]

 

 

 

[Fan since a Fetus]

^what a killer commercial!!!