I have wondered about the upgrade process. It seems to me that seats people are moved up into may have been vacated a year previously. You hear of people being offered their seats well after the deadline, perhaps even into the upgrade process time. Maybe seats which don't get renwed go to brokers for a year and then become upgrade offers the following year? It just seems that, anecdotealy, the Redskins don't yank peoples tickets very fast. Maybe it is different in the lower level.