Thiebear Posted June 8, 2005 Share Posted June 8, 2005 I guess the gloom and doom can tone it down just a bit... Step1: Hire really crappy workers.. Step2: learn that it hurts more now.. Step3: Hire back the good workers.. Step4: Wait 5 years.. rinse, repeat. http://www.mlive.com/newsflash/business/index.ssf?/base/business-42/1118155307118900.xml&storylist=mibusiness India faces outsourcing labor shortage 6/7/2005, 10:59 a.m. ET By S. SRINIVASAN The Associated Press BANGALORE, India (AP) — India is beginning to see a shortage of properly skilled labor in its back-office outsourcing industry and could fall short by a quarter million workers in four years, officials said Tuesday. "The problem is not with the quantity, but with the quality," Rajeeva Ratna Shah, a top official of the federal Planning Commission, which directs India's economic strategy, said during an outsourcing conference in the southern city of Bangalore, the center of India's high-tech industry. Only a fraction of the 3 million graduates produced by India each year are ready to be employed in the outsourcing industry, with others needing several months of training, Shah said. Scores of Western firms farm out office functions such as telemarketing, handling customer calls, payroll accounting and credit-card processing to countries such as India, where wages are low and skilled professionals are abundant. India employs 348,000 people in such back-office outsourcing alone and adds 150,000 jobs each year. The industry earned $5.2 billion in the fiscal year that ended in March. Most people who apply for back-office jobs lack communication skills, knowledge of international practices and advanced computing skills, said Kiran Karnik, president of the National Association of Software and Services Companies, India's technology trade body. "Companies are able to select only eight or nine people out of 100 who apply and that's pretty low selection ratio," Karnik said. Nasscom has begun a plan to work with Indian universities to improve skills needed for the outsourcing industry, he said. Karnik also said Tuesday the outsourcing trade body it is taking steps to profile workers in a central database to prevent criminals from getting jobs and threatening the data security of global companies. Instances of data theft and defrauding of bank customers by call center employees have been reported. In April, police in the western city of Pune arrested three former employees of an Indian call center firm and nine of their associates on charges they misused financial data and illegally withdrew money from the accounts of New York-based customers of Citibank, the banking arm of Citigroup Inc. Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.