rdsknbill Posted July 20, 2011 Share Posted July 20, 2011 I was recently given an Iphone for work. At first It worked fine with my home wireless network and my kid's Itouch. Then the least time I synced, it told me to update Itunes. I did, then POOF. Neither Iphone or Itouch connects to the network. Every other wireless device connects no problem. Three laptops, blackberrys, everything. What do you suggest? We have a Motorola wireless modem/router. Thank in advance Link to comment Share on other sites More sharing options...
btfoom Posted July 20, 2011 Share Posted July 20, 2011 I was recently given an Iphone for work. At first It worked fine with my home wireless network and my kid's Itouch. Then the least time I synced, it told me to update Itunes. I did, then POOF. Neither Iphone or Itouch connects to the network.Every other wireless device connects no problem. Three laptops, blackberrys, everything. What do you suggest? We have a Motorola wireless modem/router. Thank in advance Hey Bill, I had a friend who had a similar problem. I'm not an IPhone expert and I'm only giving you the steps he performed to get his IPhone working again. First, if you can, uninstall Itunes and try a re-install. If that doesn't work, try resetting your Network Settings. 1. Touch 'Settings' 2. Touch 'General' 3. Go to the very bottom of the menu. 4. Touch 'Reset' 5. Select 'Reset Network Settings' This should clear any issues and hopefully let you see the wireless. Hope this helps. Link to comment Share on other sites More sharing options...
Chachie Posted July 20, 2011 Share Posted July 20, 2011 Bill- I can connect my iPhone to my office wireless but when I key in my home network password, it tells me that the password is wrong. I am positive I'm typing in the right password. Anyone have a similar issue? (I'm on Comcast at home.) Link to comment Share on other sites More sharing options...
jb4348 Posted July 20, 2011 Share Posted July 20, 2011 I would try and power the device off and then back on as a reboot if you haven't already Link to comment Share on other sites More sharing options...
rdsknbill Posted July 21, 2011 Author Share Posted July 21, 2011 I've rebooted and tried btfoom's suggestion to no avail. Same here Chachie. I don't know what the deal is Link to comment Share on other sites More sharing options...
Blackest Eyes Posted July 21, 2011 Share Posted July 21, 2011 Do yourr iPhone & iPod touch connect to other networks outside of home or is the issue strictly at home? If it is only at home, you may want to forget the home network on the iOS devices and then re-add them and re-enter the passwords. Reset network settings should have resolved that issue, though. Link to comment Share on other sites More sharing options...
ryren Posted July 21, 2011 Share Posted July 21, 2011 Do you know what encryption settings the router is using? WEP/WPA/WPA2? Also, do you have access to the wireless management? Can you turn off the authentication just to see if your phone will connect without it? Question above is also very good.. Can your iPhone / iPod connect to other networks outside of your own? Link to comment Share on other sites More sharing options...
Chachie Posted July 21, 2011 Share Posted July 21, 2011 Do yourr iPhone & iPod touch connect to other networks outside of home or is the issue strictly at home? If it is only at home, you may want to forget the home network on the iOS devices and then re-add them and re-enter the passwords. Reset network settings should have resolved that issue, though. My iPhone connects to any open network outside my home but not my home network. I'll try the reset tonight, BE. Thanks. Link to comment Share on other sites More sharing options...
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