Mickalino Posted December 5, 2008 Share Posted December 5, 2008 MetroPCS is absolutely the most ATROCIOUS customer service I have seen in my life. Not just for cell phone service - but ANY business. That is NOT an exaggeration. And it is NOT a fluke - I have repeatedly and consistently received absolutely horrendous service from them from the beginning. I think they just have regional service in Florida, so if you don't live there, you may not have to bother. But here is just a few of the many BS things I have had to put up with. - I have been hung up on by their reps 3 times. - I have had my service cut-off TWICE within SIX days due to THEIR accounting error - and it was the SAME error both times. So they made the exact same mistake twice in 6 days. - I have insisted on speaking with a supervisor with their phone reps, and they refuse, because they consider it "not a supervisor-type call". Never heard of such a thing. - Since there is no contract and their policy is that you pre-pay each month, and if you cancel after that, you get NO refund on your un-used service or pro-rated charge for your prepaid month. - The people who work in their stores tell you a bunch of BS and lies about their policy that the company will NOT back up, no matter what. Do not EVER use MetroPCS Link to comment Share on other sites More sharing options...
mjah Posted December 5, 2008 Share Posted December 5, 2008 As I understand it, their commercial jingle -- "hello hello hello" -- is actually the sound of a customer trying to use their service. Link to comment Share on other sites More sharing options...
Ron78 Posted December 5, 2008 Share Posted December 5, 2008 I've never even heard of it. Link to comment Share on other sites More sharing options...
Mickalino Posted December 5, 2008 Author Share Posted December 5, 2008 As I understand it, their commercial jingle -- "hello hello hello" -- is actually the sound of a customer trying to use their service. that, or trying to reach their customer service :doh: Link to comment Share on other sites More sharing options...
Mickalino Posted December 5, 2008 Author Share Posted December 5, 2008 I've never even heard of it. You are very fortunate, then. By the way, is your sig the logo for the Washington Federals of the old USFL ? Link to comment Share on other sites More sharing options...
jpillian Posted December 5, 2008 Share Posted December 5, 2008 As I understand it, their commercial jingle -- "hello hello hello" -- is actually the sound of a customer trying to use their service. I thought that was Altell? Link to comment Share on other sites More sharing options...
Mickalino Posted December 5, 2008 Author Share Posted December 5, 2008 I thought that was Altell? No, Alltel's slogan is "At least we don't suck as bad as MetroPCS" Link to comment Share on other sites More sharing options...
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