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How do I correct a mistake in my public record?


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I was applying for a car loan online, got approved, and had to go through the identity confirmation. The operator started asking me about two people I had no idea about. As a result, I failed the identity check and the loan was rejected.

Anyhoo, I looked up my public record online and lo and behold, these two people showed up as my relatives! I can't get more detail without paying money to the website, but I was wondering if anyone knew where I should turn to in order to view my public record and how I can go about correcting an error in my public record. Any advice would be very much appreciated. Thanks.

P.S. - I'm in Virginia

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