I Was not happy with the whole upgrade process. Never got a notification about my upgrade date and time. I called the ticket office and had to give him my account number 3 times before he was able to tell me my day was Thursday at 12pm and I was sent an email with a link to access the upgrade process. I tried to access the link and was not able to see any tickets. I called the office again and was told they were having issues and was told there were no tickets available for me. I have been a ticket holder for 13 years and my upgrade window was during the last wave. Not sure how that is possible. Granted I’m not expecting to be at the front but assumed I’d be somewhere in the middle. Seems as though I got missed somewhere along the line and was thrown in at the end.needless to say I was very dissapointed