Last year was the first year I've "officially" had season tickets. I had 1x club seat and 4x standing room only with orange parking. Previous years I had just purchased the tickets I wanted when I wanted instead of officially being on the hook.
Long story short, my experience with the ticket office was absolutely horrendous. When I first called to inquire about tickets I was told I couldn't purchase SRO 4 packs without having at least two club seats then a week later they called me back and said I could buy one club seat + SRO 4 pack. I didn't think much of it other than figuring that they had spares near the beginning of the season and went ahead and bought them. I don't remember exactly what I paid but it was like 4K.
After buying the tickets I had several questions about various things through the season, never heard from my account rep at all, no responses so I called back and was told he was no longer employed and they would assign me another rep. Never heard from the new rep. Got multiple conflicting information about AAA Fan Zone tickets via the phone and via the window. I had questions about getting seats in Loge bar seating (2 seats and was willing to sign for 10 years) after a fellow ES member sold me tickets there and said they had a 2-1 special, he gave me his account rep, called her 3 times, never heard back. Called the ticket office and the guy said no they wouldn't do that. (very rudely)
Long story short, they lost my future business. I drove from Va Beach to FedEx every game last year, used 5 work vacation days in the process and spent crazy money on gas, supplies, tailgating and stadium drinks/food and would have done it again had I been treated professionally. You would think they would value their season ticket holders by at least having professional account reps who are courteous to deal with. I don't know who runs their ticket office but whoever it is sure could improve things. It's like everytime I called they couldn't keep their lies and truths straight and never wanted to answer a question with a straight answer. I felt like a police officer doing an interrogation on a suspect, it was a very shady experience.
I'll still go to 2-3 games a year but I'll get tickets on the aftermarket or through ES sellers.