Sorry to hear about your predicament. My experience today with the ticket office was similar.
We have had season tickets going back to the Griffith Stadium days (75+ years). When I called to find out where they are, I was told that since 2 tickets to a PRESEASON game had been sold on ticketexchange, NONE of my tickets or parking passes would be shipped. We paid $8200 for six season tickets and 2 parking passes and this was paid back in April....over 4 months ago. And since two seats to a preseason game were sold, nothing from the $8200 season ticket package would be shipped, including the couple of freebie souvenirs that even non-season ticket holders received.
This is the last year for season tickets for us. I never thought I would say that. I was hopeful that the new people in business operations would emphasize improved customer relations and communications. But I haven't seen it yet. The communication is nonexistent. Like you said, I never would have discovered this unless I had called them.
I like the people that sit around us, and we have become great friends over the years. But they are done after this season, too. They are tired of the non-communication and the lack of added value of owning season tickets. When you are required to pay thousands of dollars by April 2nd, and then the season ticket holder rules become very nebulous, and they are not communicated to us, it leads to an unsatisfactory experience and unnecessary stress. Also, all season ticket holders are charged a $25 shipping fee. What happens to that fee when nothing is shipped? It is just a drop in the bucket, but is it ethical to keep that money? It is the principle that counts.
Today was an eye opener. I have a feeling there are many more in this same situation. Peace!